BowTieDmax
10-31-2011, 08:42 AM
Posts: 61
V-maxx 9500 problems
Snowex,
I have a v-maxx 9500 that I have had problems with for about 2 years. The same problem! The problem is that the spinner will fault out with a "oh". It happened at the very end of the 09 season but because the season was over the dealer just looked things over and said it should be ok. Well we went into last year with faults right away. I can get about half the spreader out before it starts faulting. This makes it very hard to do my route. I called my dealer and he said he would set up a appointment. I finally got a break in the weather and took it down. He called back and said everything checks out ok? They ran it in the shop with no problems? DUH?? I told them that when i took it there that it would run fine with no load. They said that snowex told them that my controller must be in front of a heater vent. Nope it on the face of the dash. They checked all connections and they look like new. Finally they replaced the plug in the back of the controller because they said it was "loose" not burnt just loose. Well they didnt even replace the plug. They put new ends on the wires in the plugs and charged me 120.00 even though i was under warranty. I called you to complain and you said I need to take it up with them. Ok so I go pick it up and bring ot home knowing they did nothing and sure enough it still faults. Works for about 20 seconds between resets. Of course every-time it trips you have to stop and back up to where it faulted then reset it and go again.
So I call the dealer back and get the same complaint that they hate dealing with warrenty work with snowex and they are trying to get out of there dealer ship. Of course we are getting record breaking snows so I have to keep dealing with it because I need it. Plus they dont know what to do. Snowex tells them it must be a connection? Well mid ways through winter i switched everything to a different truck. Well same problem! called the dealer and told him and he said he doesn't know because everything snowex said to check seemed ok. Well I dealt with it till the end of of the big snows and took it back to the dealer. They finally decided to put a spinner motor in and told me they are done working on it. Well winter was over. I never got to use it again.
Well last week I realized that my warranty was ending last Friday so Tuesday I took it to a local sand yard and paid them to fill it up. Well same problem! No difference at all.
I called the tech dept and was talking to a Jeff. I went though all the basic what we did stuff. I asked at this point about sending me a controller to try? They said they don't think that is it. Jeff said I needed to take it to a dealer. My closest dealer that I deal with is the one Ive been going to. I called him and he said that they will no longer work on it because they are no longer a dealer.
Now bare in mind that that dealer was my closest at a little over a hour away. That means finding someone to follow me and drop it off then same thing to pick it up. Now the next closest is farther and I was told by the main dealer not to take it there because they only work on lawn mowers and weed whackers. So my next closest is the next state over and 1 hr and 15 minutes. I called them and they said that they could look at it in a couple of weeks? No this is last Wed -Thursday. I kept asking if you guys would honor the warranty on this problem after Friday? And he would never give a answer. I called friday for a answer and still he dodged the question.
** Its not my fault that the dealer working on it hated you guys.
** Its not my fault that all the close dealer stopped being dealer for you??
** Ive been really patiant but now what am I supposed to do?
*** I was going to add your pre wet system this year but not sure about that now?
** I just need this thing to work. Ive got allot more accounts this year and average about 300 tons a year. More this year. And the spreader stops every 20sec??
__________________
2006 2500hd Duramax blizzard 8611lp
2005 2500HD Duramax/ Allison. blizzard 810/ snow ex 575
2004 Chevy 2500/f550 4x4/ blizzard 8611/ Snow EZ 9500 V- Maxx
2008 Cat 287C 2-speed MTL blizzard 8611ss
2006 Cat924G Danials 16ft wing with pusher kit
V-maxx 9500 problems
Snowex,
I have a v-maxx 9500 that I have had problems with for about 2 years. The same problem! The problem is that the spinner will fault out with a "oh". It happened at the very end of the 09 season but because the season was over the dealer just looked things over and said it should be ok. Well we went into last year with faults right away. I can get about half the spreader out before it starts faulting. This makes it very hard to do my route. I called my dealer and he said he would set up a appointment. I finally got a break in the weather and took it down. He called back and said everything checks out ok? They ran it in the shop with no problems? DUH?? I told them that when i took it there that it would run fine with no load. They said that snowex told them that my controller must be in front of a heater vent. Nope it on the face of the dash. They checked all connections and they look like new. Finally they replaced the plug in the back of the controller because they said it was "loose" not burnt just loose. Well they didnt even replace the plug. They put new ends on the wires in the plugs and charged me 120.00 even though i was under warranty. I called you to complain and you said I need to take it up with them. Ok so I go pick it up and bring ot home knowing they did nothing and sure enough it still faults. Works for about 20 seconds between resets. Of course every-time it trips you have to stop and back up to where it faulted then reset it and go again.
So I call the dealer back and get the same complaint that they hate dealing with warrenty work with snowex and they are trying to get out of there dealer ship. Of course we are getting record breaking snows so I have to keep dealing with it because I need it. Plus they dont know what to do. Snowex tells them it must be a connection? Well mid ways through winter i switched everything to a different truck. Well same problem! called the dealer and told him and he said he doesn't know because everything snowex said to check seemed ok. Well I dealt with it till the end of of the big snows and took it back to the dealer. They finally decided to put a spinner motor in and told me they are done working on it. Well winter was over. I never got to use it again.
Well last week I realized that my warranty was ending last Friday so Tuesday I took it to a local sand yard and paid them to fill it up. Well same problem! No difference at all.
I called the tech dept and was talking to a Jeff. I went though all the basic what we did stuff. I asked at this point about sending me a controller to try? They said they don't think that is it. Jeff said I needed to take it to a dealer. My closest dealer that I deal with is the one Ive been going to. I called him and he said that they will no longer work on it because they are no longer a dealer.
Now bare in mind that that dealer was my closest at a little over a hour away. That means finding someone to follow me and drop it off then same thing to pick it up. Now the next closest is farther and I was told by the main dealer not to take it there because they only work on lawn mowers and weed whackers. So my next closest is the next state over and 1 hr and 15 minutes. I called them and they said that they could look at it in a couple of weeks? No this is last Wed -Thursday. I kept asking if you guys would honor the warranty on this problem after Friday? And he would never give a answer. I called friday for a answer and still he dodged the question.
** Its not my fault that the dealer working on it hated you guys.
** Its not my fault that all the close dealer stopped being dealer for you??
** Ive been really patiant but now what am I supposed to do?
*** I was going to add your pre wet system this year but not sure about that now?
** I just need this thing to work. Ive got allot more accounts this year and average about 300 tons a year. More this year. And the spreader stops every 20sec??
__________________
2006 2500hd Duramax blizzard 8611lp
2005 2500HD Duramax/ Allison. blizzard 810/ snow ex 575
2004 Chevy 2500/f550 4x4/ blizzard 8611/ Snow EZ 9500 V- Maxx
2008 Cat 287C 2-speed MTL blizzard 8611ss
2006 Cat924G Danials 16ft wing with pusher kit